Terms & Conditions


Our terms and conditions apply to the use of The Print Pod website, theprintpod.co.uk and also to any contract between you and The Print Pod and it's operator Dark Matter Studio Ltd for the sale of products available to purchase on this site. By accessing this website and continuing to use it we assume your acceptance of our terms and conditions.
Nothing stated or implied in these terms and conditions shall affect your statutory rights.
Please also read our Privacy Statement (section 9 below), regarding our use of your personal information.

1. Amendments

  • We may need to update our terms and conditions from time to time. Please return to check for changes and amendments, as any future use of our site will be dependent upon acceptance of our terms and conditions inclusive of any such changes and amendments.

2. Orders

  • We undertake to supply authentic limited edition prints, Multiples and original artworks as described on this website.

  • The images of products available are for illustrative purposes only. We cannot guarantee your device’s display will accurately reflect the colour of the products we offer.

  • All orders placed will be deemed to your acceptance to purchase the selected goods in acknowledgement and agreement of our terms and conditions.

  • You, the buyer, are responsible for ensuring the accuracy of your personal details supplied at registration, login and whilst placing orders through the checkout process. We are unable to accept orders unless all required details have been entered correctly.

  • Your login name and password are for your sole use. It is your responsibility not to allow another person to use them. If you suspect misuse of your login identity you must inform us immediately using the contact details below (Information About Us section).

  • When you place an order we will provide confirmation of the availability of items ordered and of the costs. You may cancel your order without any penalty should the costs be unacceptable.

  • We are entitled to refuse any order placed by you and will not be required to provide an explanation.

3. Pricing & Payment

  • The price you pay is the price displayed on our website at the time we receive your order, unless for any reason an error has occurred in our pricing. Whilst we try to ensure that all prices on our website are accurate, errors may sometimes occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the corrected price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you decide to cancel and have already paid for the goods you will receive a full refund.

  • All prices listed on our site are subject to change at our discretion and with immediate effect, however prices changes will not affect any order already placed.

  • All prices listed are in UK Pounds Sterling (GBP), by defult, though visitors may select other currencies from the currency selector. The Print Pod will not be held responsible for any currency exchange or exchange rate errors in prices occurring on our website. Purchasers electing to use currencies other than GBP are advised to check the rate of exchange between currencies is fair before making any purchases. For purchases delivered to the UK VAT is charged at the current rate and is included in the price displayed.

  • Please note the rate of exchange between currencies may vary at the time of the transaction.

  • For orders shipped to the rest of the world UK VAT is not payable. Customs, import duties and/or local taxes may be applied by the destination country and it is your responsibility to pay these. We are unable to provide estimates of these costs.
  • Prices listed do not include packing & shipping. These will be charged as an additional cost on all orders. The cost of packing and shipping of your order to the destination country will be shown at checkout.

  • We reserve the right to increase the price of your order due to any increase in the cost to us, due to any factor beyond our control, after giving you notice prior to delivery. In the unlikely event of this happening, you shall be entitled to cancel the order at any time before delivery. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods you will receive a full refund.

  • We can accept payment using credit / debit cards & Apple Pay via Stripe and Paypal. If you wish to pay by other means please contact us via email at office@darkmatterstudio.com

4. Delivery

  • Orders will be delivered to the delivery address provided at checkout.

  • Orders for products carried in stock will be dispatched within 3 working days. Some of our products are made / assembled to order. These will be dispatched according to the estimate given on the relevant product page of our website.

  • We make every effort to meet the estimated delivery timescales detailed at checkout, however if you haven’t received your order within 2 days of the expected delivery date, please let us know so that we can attempt to trace your order.

  • Delivery timescales are estimated and therefore we will not be liable for any delay in delivery, whatever the cause.

  • Once your order is delivered and signed for responsibility for the loss or damage of goods supplied passes to you

  • If your order is to be delivered outside the UK it may be subject to customs, import duties and/or local taxes. We are unable to predict or estimate these costs and you will be responsible for their payment.

5. Returns & Cancellations

  • You may cancel your order at any time up to the end of seven working days after the date of delivery, provided you notify us or have returned the products to us within that time. If you wish to return an item which is not damaged or faulty, delivery/shipping must be booked and paid for by you. Goods must be returned in the original packaging, with reasonable care taken to ensure the products are not damaged whilst in your possession or in transit. Once we have received the returned items in undamaged / re-saleable condition we will issue a refund with original shipping costs deducted.

  • Please check your order as soon as it arrives. If your order arrives damaged, please contact us immediately, forwarding details and any supplementary photos/evidence that you are able to gather. Please also keep the original packaging. We will then organise a collection of the damaged products and send replacements. If replacements are no longer available we will offer alternative products or a full refund.

6. Cookies

  • We employ the use of cookies. By accessing theprintpod.co.uk you accept our use of cookies in agreement with our privacy statement below.

  • Cookies are used to enable us to retrieve the user's details and to enable the functionality of certain areas of the website.

7. License

  • Unless otherwise stated, The Print Pod, Dark Matter Studio Ltd and/or its licensors own the intellectual property rights for all material on theprintpod.co.uk

  • All intellectual property rights are reserved. You may access content from theprintpod.co.uk for your own personal use subject to restrictions set out in these terms and conditions.

  • You may not:
    Republish any content/material from theprintpod.co.uk
    Sell, rent or sub-license any content/material from theprintpod.co.uk
    Reproduce, duplicate or copy any content/material from theprintpod.co.uk
    Redistribute content/material from theprintpod.co.uk

  • If you require images for marketing or PR purposes, please email office@darkmatterstudio.co.uk

8. Liability

  • While we endeavour to verify the accuracy of any information or content on our website, we make no warranties in relation to its accuracy.  We make no warranties in respect of availability or use of the site, or that it will be fully functioning and error-free, that faults will be corrected, or that the site or servers from which it is available are free of any viruses, bugs or malware. We therefore cannot be held responsible for the transmission of viruses, bugs or malware to your device.

  • We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through our website and accept no liability of any kind for any loss or damage from action taken or taken dependent upon material or information on the site.

  • We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

  • With respect to the products and services we offer through our website, any indemnities, warranties, other terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

  • Where the specifications of the products offered for sale are found to be inaccurate, we will not be responsible. However where products listed are found to have been incorrectly described in error you will be entitled to a full refund if payment has already been received.

  • We will not be liable under any circumstance (other than fraudulence or negligence) for any economic losses, including without limitation: loss of revenues, data, profits, contracts, business or anticipated savings, or loss of goodwill or reputation; or special or indirect losses suffered or incurred by or arising out of or in connection with the provisions of any matter under these terms and conditions.

  • You agree to indemnify, defend and hold us, our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your account and/or your personal information.

  • Neither The Print Pod nor Dark Matter Studio are responsible for the security, content or terms and conditions of any other websites or third parties that we may provide links to, and these links are only provided for informational purposes.

  • All contracts between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract

9. Privacy Statement

  • When you order though our website, we will collect personal information from you (name, e-mail address, billing address, delivery address, contact details, credit card or other payment information and a password).

  • We will treat all your personal information as confidential. We will keep it secure and we will fully comply with UK Data Protection and consumer legislation.

  • We will only use your personal information for the processing of orders and for statistical and user analysis of our site, in order to improve its functionality and the services we offer.

  • When you register with us you will be given the option to receive information from us by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. If you agree to any of these options you are permitting us to contact you for these purposes.

  • Your security and privacy are our priority. It is not our policy to disclose your email address or details to any third party, other than for the purpose of processing your orders (eg. courier firms we use for delivery).

  • By registering with our website, you authorise us to put you onto our mailing list. You can unsubscribe from this at any time using the link on our mail outs, or by contacting us at office@darkmatterstudio.com

10. Information About Us

Our website theprintpod.co.uk is operated by Dark Matter Studio Ltd, a limited company registered in England (company no. 8069280) registered office: The Old Workshop, 1 Ecclesall Road South, Sheffield S11 9PA. VAT registration No. 136838585
You can contact us via email at info@darkmatterstudio.com or by telephone: +44 (0) 20 7757 7495 on Monday - Friday 9am - 5pm. Our postal address for all correspondence is: Unit 8, Brook Lane Business Centre, Brook Lane North, Brentford, Middlesex TW8 0PP.


We recommend you print out a copy of these terms and conditions for your future reference. We also advise that you check them often to make sure that you are aware of any changes made.

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